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What
to Expect
Answers to your specific questions!
You will discover what your patients think about Chiropractic, You,
your technique, your exam, your Report of Findings, your office,
your staff, your fees, your hours and availability, your location,
your parking, the effectiveness of your chiropractic education program,
lay lectures, and other, even more specifically directed, information.
You’ll also find out if your patients know about all the categories
of new patients you accept! You can receive patient comments about
some major or minor changes you are considering for your practice,
such as: adding an Associate, working more on children, adding (or
removing) a LMT to your staff, changing locations or hours.
You will discover what is
the most important aspect of your practice to your patients!
Also, you will find out what your patients would recommend you change
and what you are doing best.
First, we interview you, and take your practice information and
objectives into consideration, then create a survey for your specific
practice. We provide almost everything! We ship, directly to you,
specific bundles of prepaid postage surveys to be mailed from your
office. The surveys
are bundled by group. This
grouping addresses the opinions from many types of patients: best,
inactive, PI/WC, and more.
Your patients send the completed survey directly to us! We compile
the data and all comments, then present to you a detailed report
with volumes of information. You will be able to make decisions
(critical decisions!) that will ensure the continued success and
growth of your practice.
Other great effects of
PSS Surveys:
Reactivation of patients!
– The PSS Survey reminds them how well you treated them in
the past.
Referrals!
- When patients see all the
categories you treat.
Confidence from your surveyed patients!
- When they are complimented that you selected them for their opinion!
Greater appreciation from your
patients! – When they
learn you changed aspects of your practice to meet their needs!
This meets the true definition of Quality!
Can
you accept constructive criticism?
We Chiropractors are confident in our
ability to provide great chiropractic care to our patients. We are
also, at times, too self-confident in our methods to provide such
services; and at times, lose our concentrated focus regarding chiropractic
services for our patients. Results from the PSS Survey will be honest
and sincere input from your patients. Understanding and accepting
their comments is not always easy. Additionally, you cannot simply
conduct the PSS Survey and have no further contact with your patients
concerning the survey! You must make decisions as a result of the
survey information. Your decision may be to incorporate or not to
incorporate change; but, you must tell your patients you conducted
the survey, what was discovered, and what you are going to do with
that information.
If you know that you wouldn’t
change any aspect of your practice regardless of what your patients
might think, say, or do… your PSS Survey results may be of
little value to you.
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