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What
to Expect
Answers to your specific questions!
You will discover what your patients think your practice, You, your
dental technique, your Hygienist, your office, your staff, your
hours and availability, your location, your parking, the effectiveness
of your dental hygiene education program, and other, even more specifically
directed, information. You’ll also find out if your patients
know of all the categories of new patients you accept! You can also
find out about some major or minor changes you are considering for
your practice, such as: adding an Associate, working more on children,
adding (or removing) equipment or services, changing locations or
hours
You will discover what is
the most important aspect of your practice to your patients!
Also, you will find out what your patients would recommend you change
and what you are doing best. Too many Dentists see too many ‘one
time only’ patients! Our survey is designed to find out why,
and give you specific information to make corrections to reduce
the number of ‘one time only’ patients in your practice!
First, we interview you, and take your practice information and
objectives into consideration, then we create a survey for your
specific practice. We provide almost everything! We ship, directly
to you, specific bundles of prepaid postage surveys to be mailed
from your office. The surveys
are bundled by group. This
grouping addresses the opinions from many types of patients: best,
families, inactive, and more.
Your patients send the completed survey directly to us! We compile
the data and all comments, then we present to you a detailed report
with volumes of information. You will be able to make decisions
(critical decisions!) that will ensure the continued success and
growth of your practice.
Other great effects
of PSS Surveys:
Reactivation of patients!
– The PSS Survey
reminds them how well you treated them in the past.
Referrals! -
When patients see all the categories you treat.
Confidence from your surveyed patients!
- When they are complimented that you selected them for their opinion!
Greater appreciation from your patients!
– When
they learn you changed aspects of your practice to meet their needs!
This meets the true definition of Quality!
Can
you accept constructive criticism?
Dentists are confident in their ability
to provide great dental care to their patients. Results from the
PSS Survey will be honest and sincere input from your patients.
Understanding and accepting their comments is not always easy. Additionally,
you cannot simply conduct the PSS Survey and have no further contact
with your patients concerning the survey! You must make decisions
as a result of the survey information. Your decision may be to incorporate
or not to incorporate change; but, you must tell your patients you
conducted the survey, what was discovered, and what you are going
to do with that information.
If
not…
If you know that you wouldn’t change
any aspect of your practice regardless of what your patients might
think, say, or do… your PSS Survey results may be of little
value to you.
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